At Maison Marvull, every order is baked fresh in small batches and carefully packaged before shipment. Because our products are perishable food items, our return policy differs from traditional retail products.
If your order arrives damaged or you receive the wrong items, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Once reviewed, we may offer one of the following:
Maison Marvull is not responsible for orders that are delayed due to weather, carrier delays, natural disasters or other events outside our control.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.
Once a package has been marked as delivered by the shipping carrier, customers should retrieve it as soon as possible.
Maison Marvull cannot guarantee product quality if a package remains outside for an extended period after delivery.
For the safety of all customers, returned food products cannot be restocked or resold.
Because of this, we are unable to accept returns simply because a customer changes their mind, orders the wrong item or no longer wants the product.
Orders may be canceled only before baking begins.
Once production has started, orders cannot be canceled because ingredients have already been prepared specifically for your order.
If you experience any issues with your order, please contact us and we'll be happy to help.