Freshness First
Maison Marvull ships freshly baked cookies Monday through Wednesday. Orders placed by 10:00AM ET on an eligible shipping day typically ships that same business day.

At Maison Marvull, every cookie is baked in small batches and carefully packaged to help preserve freshness during transit. We use USPS Priority Mail to deliver orders safely and as quickly as possible.

1) Baking & Order Processing

Every Maison Marvull order is baked fresh after it is placed. Our regular shipping days are:

  • Monday
  • Tuesday
  • Wednesday

Same-day shipping: Orders placed by 10:00AM ET on Monday, Tuesday or Wednesday typically ship that same business day.

Orders placed after 10:00AM ET will ship on the next eligible shipping day.

Orders placed after 10:00AM ET on Wednesday or anytime Thursday through Sunday, will typically ship the following Monday. This schedule helps reduce the chance of freshly baked cookies remaining in transit over the weekend.

Same-day shipping is not guaranteed during holidays, limited releases, severe weather, unusually high order volume or other circumstances beyond our control.

Once your order is accepted by USPS, you will receive a shipping confirmation email containing your tracking information.

2) Shipping Rates & Delivery Estimates

Service Estimated Transit Time Cost
USPS Priority Mail Typically 1–3 Business Days Calculated at Checkout
Expedited Shipping Not Currently Available Not Currently Available
International Shipping Not Currently Available Not Currently Available

Transit estimates begin after USPS accepts the package and does not include baking or order-preparation time. USPS Priority Mail delivery dates are estimates and are not guaranteed.

USPS may experience delays due to weather, holidays, operational interruptions, destination or other circumstances beyond Maison Marvull’s control.

3) Freshness & Order Tracking

You will receive tracking information once your order leaves our bakery and is transferred to USPS.

For the best taste and texture, we recommend enjoying your cookies within 5–7 days of delivery.

4) Cookie Care

Store your cookies in an airtight container at room temperature.

For a fresh-from-the-oven experience:

  • Microwave for 15–20 seconds.
  • Or warm in a 300°F (150°C) oven for 3–5 minutes.

Heating times may vary by appliance. Allow the cookie to cool briefly before eating, as the center and chocolate pieces may become hot.

5) United States Shipping

Maison Marvull currently ships within the United States only. International shipping is not available at this time.

6) Lost, Delayed or Stolen Packages

If your package is delayed or cannot be located, please:

  • Verify the shipping address entered during checkout.
  • Review the latest USPS tracking information.
  • Check with household members, neighbors or building management.
  • Contact USPS using the tracking number provided.

Because our cookies are freshly baked and perishable, Maison Marvull cannot guarantee freshness when a package is delayed by USPS or left unattended after delivery.

If your order arrives damaged or contains incorrect items, contact us within 24 hours of delivery. Please include your order number and clear photographs of:

  • The exterior shipping box.
  • The shipping label.
  • The interior packaging.
  • The damaged or incorrect products.

7) Address Accuracy

Please carefully verify your shipping address before completing your purchase. Maison Marvull is not responsible for orders delivered to an incorrect or incomplete address provided during checkout.

If your order has not yet shipped, contact us immediately at [email protected] . We will make a reasonable effort to update the address, but changes cannot be guaranteed once order preparation has begun.

8) Returns & Refunds

Due to the perishable nature of our baked goods, all cookie sales are final.

If your order arrives damaged or you receive incorrect items, contact us within 24 hours of delivery with the required photographs so we can review the issue.

Please review our Returns and Refunds Policy for complete details.

9) Contact Us

Questions about your order, shipping schedule or tracking? We are happy to help.

[email protected]

Last Updated: August 6, 2026
This Shipping Policy is provided for general informational purposes and does not limit any rights available under applicable consumer protection laws.