SHIPPING POLICY



At Maison Marvull, every cookie is baked in small batches and packaged with care to help preserve freshness during transit. We partner with trusted shipping carriers to deliver your order safely and as quickly as possible.

1) Baking & Order Processing

Every Maison Marvull order is baked fresh after your order is placed. Orders are typically prepared and shipped within 1–3 business days (Monday–Friday, excluding holidays). During holidays, special releases or periods of high order volume, processing may take up to 5–7 business days.

Once your order ships, you'll receive a confirmation email containing your tracking information.

2) Shipping Rates & Delivery Estimates

Service Estimated Delivery Cost
Standard (U.S.) 3–5 Business Days Calculated at Checkout
Expedited Coming Soon Coming Soon
International Not Currently Available Not Currently Available

Delivery estimates begin once your package has shipped. To help ensure maximum freshness, Maison Marvull typically ships orders Monday through Wednesday. Shipping carriers may occasionally experience delays due to weather, holidays or circumstances beyond our control.

3) Freshness & Order Tracking

You'll receive a shipping confirmation email with tracking information once your order leaves our bakery. For the best experience, we recommend enjoying your cookies within 5–7 days of delivery.

Cookies may also be frozen for up to 3 months while maintaining their quality.

4) Cookie Care

To keep your cookies tasting their best, store them in an airtight container at room temperature.

For a fresh-from-the-oven experience:

  • Microwave for 15–20 seconds.
  • Or warm in a 300°F (150°C) oven for 3–5 minutes.

5) International Shipping

Maison Marvull currently ships within the United States only. We look forward to expanding internationally in the future.

6) Lost, Delayed or Stolen Packages

  • Verify your shipping address.
  • Check with household members or neighbors.
  • Contact the shipping carrier using your tracking number.

Because our cookies are freshly baked and perishable, Maison Marvull cannot guarantee freshness if a package is delayed by the shipping carrier or left unattended after delivery.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and include photographs of both the packaging and product.

7) Address Accuracy

Please verify your shipping address before completing your purchase. Maison Marvull is not responsible for orders delivered to an incorrect address entered during checkout.

If your order has not yet shipped, contact us immediately at [email protected] and we'll do our best to update your order.

8) Returns & Refunds

Due to the perishable nature of our baked goods, all cookie sales are final.

If your order arrives damaged or you receive the wrong items, please contact us within 24 hours of delivery with photographs so we can review your request and make it right whenever appropriate.

9) Contact Us

Questions about your order or shipping? We're always happy to help.

[email protected]

Last Updated: July 30, 2026
This Shipping Policy is provided for informational purposes and does not limit any rights available under applicable consumer protection laws.